LEGAL // TERMS OF SERVICE
Terms of Service
These Terms of Service (the "Terms") are a binding agreement between Keoir Enterprises, LLC ("Keoir", "we", "us") and the person or entity that creates an account or otherwise uses sgt.sh (the "Service") — a hosted platform that relays SSH connections, credentials, and AI-agent activity between your tools and servers you control ("you", "Customer"). By creating an account, clicking to accept, or using the Service, you agree to these Terms. If you use the Service on behalf of an organization, you represent that you have authority to bind that organization, and "you" means that organization.
1. The Service
sgt.sh lets you register servers and other SSH-reachable systems ("Endpoints"), store connection credentials in an encrypted vault, open SSH sessions to those Endpoints through our relay network, and authorize software agents — including AI agents connected over the Model Context Protocol ("Agents") — to run commands on Endpoints within the scope and policies you configure. We may add, change, or remove features of the Service; if a change materially reduces core functionality of your paid plan, your remedy is to cancel under Section 5.
2. Eligibility and accounts
- You must be at least 18 years old and able to form a binding contract.
- You are responsible for your account credentials, for all activity under your account, and for all activity of Agents and users you authorize. Keep your password and API/agent tokens confidential, and notify us promptly at me@keoir.dev if you suspect unauthorized access.
- You must provide accurate account and billing information and keep it current.
3. Your endpoints, your authorization
The Service connects to systems that you designate. You represent and warrant that, for every Endpoint you register and every command you (or your Agents) cause to run, you own the target system or have explicit authorization from its owner to access and administer it. Connecting to systems without authorization is prohibited, is a material breach of these Terms and of our Acceptable Use Policy, and may be a crime. We may suspend or terminate access immediately where we reasonably believe this section is being violated.
4. Agents run on your orders
Agents act under your account and on your instructions. You are solely responsible for what your Agents do through the Service, including commands proposed by third-party AI models you connect. The Service provides controls — scoped agent access, command policies, human approvals, session termination — but you choose how to configure them, and no policy engine catches everything. Review what your Agents are permitted to do before you deploy them, especially against production systems.
5. Plans, billing, and cancellation
- Subscriptions. Paid plans are billed monthly in advance through our payment processor (Stripe) at the prices shown in the Service at the time you subscribe or change your plan, plus applicable taxes.
- Trials. Free trials, where offered, are limited (for example, in the number of Endpoints). Purchasing any upgrade during a trial ends the trial immediately and begins paid billing on that day.
- Upgrades. Capacity increases (additional endpoint packs, extra endpoints, dedicated egress IPs) take effect immediately and are invoiced immediately, prorated for the remainder of the billing period.
- Downgrades. Capacity decreases take effect immediately; fees already paid for the current billing period are not refunded or credited. Deleting Endpoints does not by itself change your subscription — reduce your plan to reduce your bill.
- Cancellation. You may cancel at any time from the dashboard; cancellation stops future charges and the Service remains available through the end of the period already paid. Except where required by law, fees are non-refundable.
- Non-payment. We may suspend the Service for accounts whose payment fails after reasonable notice and retry.
6. Acceptable use
Your use of the Service is subject to the Acceptable Use Policy, which is part of these Terms. We may suspend or terminate accounts that violate it.
7. Your content and data
You retain all rights to the data you submit to the Service — Endpoint definitions, credentials, commands, session input and output, and files transferred through the Service ("Customer Data"). You grant us the limited rights needed to operate the Service: to store, transmit, and process Customer Data in order to provide the features you use, to maintain security and audit records, and to comply with law. Our collection and handling of personal data is described in the Privacy Policy.
8. Our intellectual property
The Service, including its software, design, and documentation, is owned by Keoir and its licensors. We grant you a limited, non-exclusive, non-transferable right to use the Service during your subscription, in accordance with these Terms. You may not copy, modify, resell, sublicense, or provide the Service to third parties as your own offering, and you may not reverse engineer the Service except where law permits notwithstanding this clause.
9. Confidentiality and security
We implement technical and organizational safeguards appropriate to a credential-handling service, including encryption of vaulted credentials at rest, short-lived source-pinned SSH certificates, isolated session containers, and tamper-evident audit logs. No system is perfectly secure, and we do not guarantee that security measures will be error-free.
10. Third-party services
The Service interoperates with third-party products you choose to connect — AI model providers, MCP clients, payment processing by Stripe. Those products are governed by their own terms, and we are not responsible for them. If you connect your own AI provider ("bring your own LLM"), data you route to that provider is handled under that provider's terms.
11. Disclaimers
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE". TO THE MAXIMUM EXTENT PERMITTED BY LAW, KEOIR DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, AND ANY WARRANTY THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE. COMMANDS EXECUTED ON YOUR ENDPOINTS — WHETHER TYPED BY YOU OR PROPOSED BY AN AGENT — ARE EXECUTED AT YOUR DIRECTION AND AT YOUR RISK.
12. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW: (a) KEOIR WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, OR GOODWILL — INCLUDING LOSS OR CORRUPTION OF DATA ON YOUR ENDPOINTS CAUSED BY COMMANDS RUN THROUGH THE SERVICE; AND (b) KEOIR'S TOTAL LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE WILL NOT EXCEED THE AMOUNTS YOU PAID US IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY. THESE LIMITS APPLY REGARDLESS OF THE THEORY OF LIABILITY AND EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE.
13. Indemnification
You will defend and indemnify Keoir against third-party claims arising from (a) your Customer Data, (b) your or your Agents' use of the Service in violation of these Terms or the Acceptable Use Policy, or (c) your connection of Endpoints you were not authorized to access.
14. Suspension and termination
We may suspend or terminate your access immediately if you materially breach these Terms (including the Acceptable Use Policy), if your use creates a security or legal risk to the Service or others, or if required by law. You may terminate at any time by cancelling your subscription and ceasing use. Upon termination we will, on request made within 30 days, delete or make available for export your vaulted credentials and Endpoint data, except for records we must retain for legal, billing, or security-audit purposes. Sections 7–13 and 15–16 survive termination.
15. Governing law
These Terms are governed by the laws of the State of Texas, without regard to its conflict-of-laws rules, and the state and federal courts located in Texas have exclusive jurisdiction over disputes arising from these Terms, except that either party may seek injunctive relief in any court of competent jurisdiction.
16. Changes to these Terms
We may update these Terms from time to time. For material changes we will give notice — by email, in the dashboard, or by updating the effective date above — at least 14 days before the change takes effect. Continued use of the Service after the effective date constitutes acceptance. If you do not agree, cancel before the change takes effect.
17. Contact
Questions about these Terms: me@keoir.dev.